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Forum Discussion

fzhang10878's avatar
fzhang10878
Level 1.5: Cupcake
5 months ago

2FA sign in error at Android Zero Touch portal

I am the IT admin/owner of our Android Zero Touch instance, and I am trying to log into the portal to view and interact with devices associated with our organization. Our zero touch instance is linked with our Intune tenant, and is working correctly.  I keep getting the error that my sign in was rejected because it doesn't meet my organization's 2 step verification policy and to contact my IT admin for more information. I am that IT admin, and I can't login. My login information is correct, I have our account ID, and I'm just trying to get in touch with someone to help with the login. I can't even login to support portal to get help, so I had to use my personal Google account to post this.

Management
security
Zero-touch

4 Replies

    • fzhang10878's avatar
      fzhang10878
      Level 1.5: Cupcake
      5 months ago

      It's a company account, not my personal one. I use it to administer our Google workspaces and Android Zero Touch portals, I know the password and can sign in, but my sign in gets blocked because Google seemingly requires me to use MFA now, which I didn't setup yet, so the sign in gets blocked after entering the password correctly. 

      • Emilie_B's avatar
        Emilie_B
        Google Community Manager
        4 months ago

        Hello fzhang10878​ - hope you're well!

         

        I just wanted to check in and see if you had resolved the issue; I trust Rakib​'s comment was useful!