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Forum Discussion

EUDCBS's avatar
EUDCBS
Level 1.6: Donut
5 months ago

Default configuration not applying

Hi,

 

I have 2 configurations in my zero touch portal and our vendors have been adding devices.  For some reason, the configuration I have set as default is not applying and I don't see anywhere else to make changes.  Any help would be appreciated.

 

Thanks!

 

JT

Enrolment
microsoft intune
Zero-touch

4 Replies

  • Emilie_B's avatar
    Emilie_B
    Google Community Manager
    5 months ago

    Hello EUDCBS​ and welcome to the customer community!

     

    Can I ask if you've contacted your EMM already? Do you have access to the partner portal? 

    • EUDCBS's avatar
      EUDCBS
      Level 1.6: Donut
      5 months ago

      We haven't reached out to our EMM as of yet.  I don't have access to the partner portal personally, but I could probably work with someone on the team that does the purchasing.  I just figured the vendor was assigning the devices to us, and the zero touch portal default configuration would automatically apply.  I can do some further digging if required though. 

      Thanks.

       

      JT

  • Kris's avatar
    Kris
    Level 2.3: Gingerbread
    5 months ago

    Hi EUDCBS​ 

     

    It seems you use Intune with ZTE so can you confirm you don't sign in with your ZTE account directly in Microsoft Intune (see the screen capture below) ?

    If you do that, you just need to erase the account

    Kris

     

     

    • EUDCBS's avatar
      EUDCBS
      Level 1.6: Donut
      5 months ago

      I had connected our corporate Google account to Google Play a long while back.  When I click on the Zero Touch Enrollment link it says to link an account.   When I click on Managed Google Play it shows I've already linked it so something is up.