Forum Discussion
Intune - Zebra Scanners - not recognized as company devices in ZTP
Hi, we are using MS Intune and Google Zero Touch Portal, and a large number of Zebra scanners.
We created several profiles in ZTP with DPC extras (JSON) to link the devices to the corresponding Intune enrollment profiles.
However, when the scanners are set up and connected to wifi, they will not identify as company devices, but continue setup in "private" mode.
I assume there is a problem in our JSON config, but I could not find it. I already checked some other discussions in this forum, but could not yet find a solution.
Apologies, if this problem should already be resolved, then I am happy if you point me in the right direction. :)
Thanks very much and best regards
Tobias
I don't see an issue in the JSON, as said, i think more of a problem the devices recognizing the ZTP (or even other way around).
So, did you check what i asked for?
- check behavior from an fully open, unrestricted Wifi
- Optional but recommend: use a stagenow ZT Barcode to provide it to your device
- check if the serialnumber (or IMEI if available) in ZTP are claimed correctly
- here sometimes it helped to unassign the configuration from an issuing device and then assign it back again
And as said above already: Please reach out to your reseller who uploaded the devices to your ZTP so they can reach out to Google via the partner portal to look into this issue deeper as we can.
- check behavior from an fully open, unrestricted Wifi
8 Replies
This issue should be apart from Intune, correct me if I'm wrong here.
Often the detection is the problem. I'm not responsible for Zebra devices on our end anymore but from the past i had 2 topics:- check behavior from an fully open, unrestricted Wifi
- check if the serialnumber (or IMEI if available) in ZTP are claimed correctly
- here sometimes it helped to unassign the configuration from an issuing device and then assign it back again
The JSON config comes in place after the detection was successfull, so i guess that's not the case yet.
And i already know mattdermody will recommend to use stagenow instead of ZTP if possible but maybe has some experience here woth to add.
Otherwise please reach out to your reseller so they can reach out to Google via the partner portal to look into this issue deeper as we can.
That's correct. I would never under any circumstances recommend using ZTE or Intune to manage mission critical dedicated Android devices, like those from Zebra. I do not envy any admin stuck having to make these components work together.
Could you share your JSON code here (without the tag)? That might help with troubleshooting.
And are you using the bulk enrollment integration with Intune or not?
Hi, pls see here an example of one of our config profiles JSON code:
{
"android.app.extra.PROVISIONING_DEVICE_ADMIN_COMPONENT_NAME": "com.google.android.apps.work.clouddpc/.receivers.CloudDeviceAdminReceiver",
"android.app.extra.PROVISIONING_DEVICE_ADMIN_SIGNATURE_CHECKSUM": "I5YvS0O5hXY46mb01BlRjq4oJJGs2kuUcHvVkAPEXlg",
"android.app.extra.PROVISIONING_DEVICE_ADMIN_PACKAGE_DOWNLOAD_LOCATION": "https://play.google.com/managed/downloadManagingApp?identifier=setup",
"android.app.extra.PROVISIONING_ADMIN_EXTRAS_BUNDLE": {
"com.google.android.apps.work.clouddpc.EXTRA_ENROLLMENT_TOKEN": "<TOKEN>"
}
}and yes, we do use bulk enrollment integration with Intune.
Thanks
Tobias
I don't see an issue in the JSON, as said, i think more of a problem the devices recognizing the ZTP (or even other way around).
So, did you check what i asked for?
- check behavior from an fully open, unrestricted Wifi
- Optional but recommend: use a stagenow ZT Barcode to provide it to your device
- check if the serialnumber (or IMEI if available) in ZTP are claimed correctly
- here sometimes it helped to unassign the configuration from an issuing device and then assign it back again
And as said above already: Please reach out to your reseller who uploaded the devices to your ZTP so they can reach out to Google via the partner portal to look into this issue deeper as we can.
- check behavior from an fully open, unrestricted Wifi
Hello TReinhold
I just wanted to reach out and see if you had made any progress - I think you've received some great advice from Michel, mattdermody and Moombas 🤩
Have you contacted your reseller? If so, what did they say?
While we wait for your update, I'll mark Moombas' latest comment as a reply.
Hi, thanks for all your advice... yes, I reached out to our reseller and they are now investigating, I am waiting for them to come back to me.
We will do further testing today for enrollment with ZTE and simultaneously having network team checking inbound and outbound traffic, to see if there might be any blocks.
Regarding StageNow als alternative solution for Zebras, instead of ZTE: I'm not really convinced, as this means our admins would still have to scan barcodes for scanner enrollments; and we want to get rid of those. Moreover, we see the solution with ZTE working for many scanners, so it is basically working, and there must be a reason for those devices where it's not.
Will keep you posted about further results. Meanwhile, thank you for your support.
Best regards, Tobias
Thanks for the update TReinhold!
Please keep us posted and don't hesitate to let us know if you need anything else 🙂
