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semhzaid's avatar
semhzaid
Level 1.6: Donut
5 months ago

Samsung Smart Switch Not Working After Enrolling Device in Android Management API (Device Owner Mode , new devices not old - samsung A07)

Hello,

I have built a device management system using Android Management API. Devices are enrolled in Device Owner mode. After enrolling Samsung devices (especially newer models like Samsung A07),

 

I noticed that Samsung Smart Switch does not work anymore. On older Samsung devices, Smart Switch works even after enrollment. But on newer Samsung devices, Smart Switch does not work once the device is enrolled as Device Owner. I am not using any third-party MDM solutions  only Android Management API.

 

My questions:

 

  1. Is Samsung Smart Switch blocked automatically when a device is enrolled in Device Owner mode?
  2.  Is this expected behavior on newer Samsung devices?
  3.  Is there any policy configuration that allows Smart Switch to function while still using Device Owner mode?
  4. Is this a Samsung restriction or an Android Enterprise restriction?

warning screen shot is

 

 I would appreciate any clarification on this behavior.

 

 Thank you.

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