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Forum Discussion

csuke's avatar
csuke
Level 1.5: Cupcake
5 months ago

"Your administrator has not given you access to this item" - Intune issues with Google accounts and previously used apps

Basic set up:

 

Managed Google Play + Intune

 

Devices all set up as "Corporate-owned, fully managed user devices"

 

Policies are set to allow all apps from store and to allow other accounts to be installed on devices.

 

GSuite individual Google accounts with corporate email addresses signed in to all devices to allow for things like Photos backup.

 

 

Problem:

 

When migrating a user to a new device, some apps cannot be installed.

 

When a user is signed into Google Play with their Google Account, any app that is already linked to their Google Account from their previous device (for example: WhatsApp, Samsung Notes, Translate), cannot be installed with the error "Your administrator has not given you access to this item".

 

If I sign the user out from their Google account, install the app and then sign them in again, it all works fine, but this should not be necessary.

 

It seems like the problem is stemming from the Play Store not liking the fact that the corporate Play Store profile is trying to install apps that the Google account has already signed in to previously.

 

 

Any thoughts on fixes?

 

Thanks.

 

 

Devices
EMM
Management
microsoft intune

4 Replies

  • Emilie_B's avatar
    Emilie_B
    Google Community Manager
    5 months ago

    Hello csuke​ 

     

    Welcome to the Customer Community! 

     

    Can I ask if you've reached out to InTune and raised a ticket with them? If so, have you heard back from them? 

     

    Looking forward to your update, 

    Emilie

    • csuke's avatar
      csuke
      Level 1.5: Cupcake
      5 months ago

      No, we have not reached out to Intune support as this appears to be a Google Play Store issue, not an Intune one.

       

      This is due to the fact that this issue does not occur when setting up a new user, or when an existing user tries to install a previously unused app.

       

      This only occurs when a user tries to install a previously used app that is linked to their Google account.

    • csuke's avatar
      csuke
      Level 1.5: Cupcake
      4 months ago

      Hello Emilie,

       

      Can we please get an update here? These issues continue to persist for existing users who are transferring to new devices, but not for new users.

      • Emilie_B's avatar
        Emilie_B
        Google Community Manager
        4 months ago

        Hello csuke​ 

         

        I can reach out to our internal tech team to see if they can assist in any way - please bear in mind it might take a few days for me to hear back from them. 

         

        In the meantime, I'd advise you to raise a ticket with InTune as they have their own access to the Google Play Store team within Google.